Privacy Policy
Last Updated: March 2025
nuvorixelda respects your privacy. This policy explains how we collect, use, store, and protect information when you interact with our financial education services.
Our operations comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you have questions about this policy, reach us at: 8/43 Northumberland Rd, Auburn NSW 2144, Australia or call +61416169142.
Information We Collect
We collect different types of information depending on how you use our website and services. Some data comes directly from you, while other information is gathered automatically through your interactions with our platform.
Personal Information You Provide
- Name, email address, and phone number when you contact us or sign up for programs
- Billing and payment details when you enroll in paid courses
- Information you share in course applications or consultation requests
- Feedback, survey responses, and testimonials you voluntarily submit
- Communication records when you email or call our team
Automatically Collected Information
- Browser type, operating system, and device information
- IP address and general location data (city and state level)
- Pages visited, time spent on site, and navigation patterns
- Referral source and search terms used to find our website
- Cookies and similar tracking technologies (see Cookie Policy section)
How We Use Your Information
We only use your data for purposes that directly support our educational services and business operations. Here's what that means in practice:
| Purpose | How We Use Your Data |
|---|---|
| Course Delivery | Managing enrollment, providing access to learning materials, tracking progress |
| Communication | Responding to inquiries, sending program updates, sharing relevant financial education content |
| Payment Processing | Processing transactions securely through trusted third-party payment processors |
| Service Improvement | Analyzing website usage to enhance user experience and course quality |
| Legal Compliance | Meeting Australian regulatory requirements and protecting against fraud |
We will never sell your personal information to third parties. Any data sharing happens only with your explicit consent or when required by Australian law.
Data Storage and Security
Your information is stored on secure servers located in Australia or with trusted international cloud providers who comply with Australian privacy standards. We take data protection seriously.
Security Measures
- Industry-standard encryption for data transmission (SSL/TLS protocols)
- Secure password protection with hashing and salting techniques
- Regular security audits and vulnerability assessments
- Limited staff access to personal data on a need-to-know basis
- Multi-factor authentication for administrative systems
- Regular backups stored in geographically separate locations
While we maintain strong security practices, no online system is completely immune to breaches. If a data incident occurs, we'll notify affected individuals and the Office of the Australian Information Commissioner as required by law.
Sharing Your Information
We share personal data only when necessary to deliver our services or comply with legal obligations. Here's who might receive your information and why:
Service Providers
We work with third-party companies that help us run our business. These include payment processors, email service providers, hosting companies, and analytics platforms. All service providers sign agreements requiring them to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose information if required by Australian law, court orders, or government requests. This includes situations involving fraud prevention, legal disputes, or protecting the safety of individuals.
Business Transfers
If nuvorixelda merges with another company or undergoes acquisition, your data may transfer as part of that transaction. You'll receive notice before your information becomes subject to a different privacy policy.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it straightforward to exercise them.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days in a commonly used format.
Correct Information
Ask us to update or correct inaccurate personal data. We'll make changes promptly and notify any third parties who received the incorrect information.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements. Some data must be kept for tax or regulatory purposes.
Restrict Processing
Limit how we use your data in certain circumstances, such as during a dispute about accuracy or when you object to processing.
Withdraw Consent
Opt out of marketing communications or withdraw consent for specific data uses at any time without affecting other services.
File a Complaint
Lodge complaints with us directly or with the Office of the Australian Information Commissioner if you're unsatisfied with our response.
To exercise any of these rights, email us at info@nuvorixelda.com with "Privacy Request" in the subject line. We'll verify your identity before processing requests to protect against unauthorized access.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy or as required by Australian law.
Retention Periods
- Active student records: Duration of enrollment plus 7 years for educational compliance
- Financial transaction records: 7 years as required by Australian tax law
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics: 26 months in anonymized form
- Correspondence and support tickets: 3 years after last contact
- Application materials: 12 months if not enrolled, 7 years if enrolled
After these periods, we securely delete or anonymize your data so it can no longer identify you. Some information may be retained in backup systems for an additional 90 days before permanent deletion.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookie settings through your browser.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality like security and navigation
- Preference cookies: Remember your settings and choices for a better experience
- Analytics cookies: Help us understand visitor behavior to improve our content
- Marketing cookies: Track effectiveness of promotional campaigns (only with consent)
Most browsers accept cookies automatically, but you can modify settings to decline them. Note that disabling cookies may limit some website features. We don't use cookies to collect sensitive personal information.
International Data Transfers
While our primary operations are in Australia, some service providers we use may store or process data outside Australia. When this happens, we ensure adequate protections are in place.
Any international transfers comply with Australian Privacy Principle 8, which means we only send data overseas when the receiving country has similar privacy protections, when you consent to the transfer, or when the transfer is necessary for services you've requested.
Our main international service providers are located in the United States and European Union, regions with established data protection frameworks. We maintain contracts requiring these providers to handle your data according to Australian privacy standards.
Children's Privacy
Our services target adults seeking financial education. We don't knowingly collect personal information from anyone under 18 without parental consent.
If you're under 18 and interested in our programs, please have a parent or guardian contact us. If we discover we've collected data from a minor without proper consent, we'll delete that information promptly.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top shows when the most recent changes were made.
Significant changes will be communicated through email to registered users or through a prominent notice on our website. Continuing to use our services after policy updates means you accept the revised terms.
We encourage you to review this policy whenever you interact with our services. Previous versions are available upon request for your reference.
Questions About Privacy?
If you have concerns about how we handle your information,
we're here to help.
Email: info@nuvorixelda.com
Phone: +61 416 169 142
Address: 8/43 Northumberland Rd, Auburn NSW 2144, Australia